C130 Chapter 6 Essential Skills for the Insurance Broker and Agent

STUDY 6 - Property Insurance / Page 1
Risk Characteristics – Personal Lines    Physical factors U/W use to analyze, classify, determine coverage and premium.

1) Location            a) Fire Protection > distance to firehall / hydrant.
                b) Address > municipal – street, legal description / rural – directions to.

2) Construction        More fire-resistive materials = lower premium charged:

        1. Structure > frame / brick veneer / masonry / fire resistive.
        2. Roof > shingles / shakes / tar and gravel / deck / fire-resistive.

3(a) Age - Building        a) Newer:        i) Conform to more stringent fire codes.
                        ii) Reduced chance of loss.
                        iii) Greater chance of containment = minimizing damage.
                        iv) Qualify > lower premiums and broader coverage.

                b) Historic:    i) Unaltered facade / changes - same materials / methods.
                        ii) Specialized risk > coverages / market / wordings.
                        iii) Options > buy full cover / pay added cost themselves.
                        iv) Valuation > independent appraisal – value / changes.

3(b) Age - Services        i) Condition of essential equipment = risk acceptability / premium.
                ii) Consider > condition? last updated? what was done? who did it?
                iii) Electrical > wiring copper v. aluminum / updated panel.
                iv) Heat > system - forced air v. gravity / fuel - gas v. oil (tank condition).
                v) Water system > piping used could effect likelihood of pipes breaking – sewer back-ups
                vi) Roof > visual = type / age / condition / existing damage.
4) Occupancy       
a) Principal:    i) Less risk > owner - finds / fixes problems quicker.
            ii) Qualify > lower rates / broader cover - comprehensive.
            iii) Apartment > high-rise / house / over strip mall (restaurant below).

    b) Cottage:    i) Limited or no fire protection.
            ii) Less fire-resistive construction.
            iii) Vacant / unoccupied for long periods.
            iv) Qualify > higher rates / restricted cover – named perils.
v) Added to principal residence policy as seasonal dwelling.
vi) Factors >     Accessibility / Age / Condition / Construction / Fire Protection Heating / Frequency of Use / Neighbours Watch / Outbuildings       
vii) Limits = values of building + personal property + outbuildings + fences.
viii) Second Home > newer / better built, protected = lower rates/broad covers.

    c) Rented:    i) Restricted Market > personal (4 or less units) v. commercial (> 4 units).
            ii) Lease Periods > longer term / annual / short-term – month to month.
            iii) Review Contract > tenant has to – reimburse damages / buy liability cover.
            iv) Number of Tenants > multiple single-family (triplex) v. rooming house.
            v) Landlord > maintains and visits premises / screens tenants – references.

    d) Vacancy / Unoccupancy
        Unoccupied    Premises have contents / no one lives or works in – vacation.
        Vacant    Premises have no contents / no one lives or works in – no return plans.
        i) Risk of Loss > reduced supervision = more likely to happen / less quickly reported.
        ii) Policy Condition > notice to insurer if vacant > 30 consecutive days = less cover.
        Loss Prevention Tips        * Have friends or family stay in the premises.
* Inform neighbours of departure and return dates.
                        * Winter > check daily / shut water off, drain pipes.
                        * Don’t broadcast the fact they will be away.
                        * Cancel deliveries – newspapers.
                        * Arrange Pickup > flyers / garbage.
                        * Arrange Maintenance > mow lawn / shovel snow.
                        * Store valuables in a safety deposit box.
                        * Use Clock Timers > lights / radio / television.

    e) Under Construction    Less supervision = loss more likely to happen / slower reporting.
        i) Extent of work > separate building at new location v. adding room to main house.
        ii) Policy Form > Builder’s Risk / Course of Construction v. adding permission clause.
        iii) Abeyance File > construction complete – change policy / extension if delays.

    f) Interests, Hobbies, Home Business     Recommend cover / offer loss prevention advice:
        i) Hobbies > risk of loss based on nature of activity – knitting socks v. making pottery.
        ii) Home Business > inventory / operations - nature, scope / revenue generated.
        iii) Insurer > extends existing policy if incidental business or commercial policy (CGL).

5) Maintenance and Housekeeping        Affects policy rating.
    1. General > condition and maintenance of premises.
    2. Loss-Control Advice > inspection = recommendation – storing flammables / chemicals.

6) Protection    Physical features that reduce chance or severity of loss:
  1. Fire > municipal / rural - hydrant, firehall (full-time or volunteer), water supply.
  2. Systems > alarm – burglary, fire, smoke (make, model, monitoring) / sprinklers.

7) Exposures        Adjoining or adjacent premises affect insured’s risk / premium:
  1. Construction > spread of fire less with detached v. semi-attached / attached.
  2. Proximity > distance to premises that have higher risk occupancy – manufacturing.
  3. Occupancy > auto-body shop v. retail clothing business.

Risk Characteristics – Commercial Lines        Physical factors and considerations slightly different than personal lines.

1) Occupancy        a) Processes > nature, scope and size of operations – office v. manufacturer.
            b) Research > inspection + occupancy class + client’s knowledge.
            c) Farms > personal (dwelling) + commercial (equipment / outbuildings).

    Changes        i) Renovations > extent of – cosmetic (cabinets) v. major (gutting).
            ii) Alterations > create concealed spaces = fire unnoticed or spreads quicker.
            iii) Details > electrical / heating / plumbing / roof – when, contractor, extent.
            iv) Appraisal > contains details / value of renovations and alterations.
            v) In Progress > confirm coverage – builder’s risk / contractor liability.
            vi) Premium Reductions > upgrades may improve risk – ask insurer.

2) Protection        a) Fire > alarms / firehall / hydrants / water supply.
            b) Sprinkler Systems > lower rates if central station sprinkler alarms.
            c) Crime > burglary alarms / security guards / watchmen = lower rates.

3) Exposures        a) Adjoining or adjacent premises affect insured’s risk / premium.
            b) Location > stand alone / tenant – industrial mall / older downtown strip.
            c) Area > downtown core (older – poor quality) v. industrial area (remote).
            d) Nature > manufacturing / processing hazardous materials.
            e) Inspection > determine acceptance / premium / quality of risk.
            f) Deficiencies > advise client of time frame / abeyance for follow-up.
            g) Non-compliance > increased premium / restricted cover / cancellation.

Arranging Coverage
  1. Compare > U/W guidelines / market / products – insurer, competitors v. expiring coverage.
  2. Recommend > appropriate insurer and products based on client needs.
  3. Goal > provide insured with better or no less comprehensive coverage than expiring policy.
  4. Know Markets > marketing strategy – target / policy wordings / UW criteria.
  5. Discounts > alarms / claim free / mature / mortgage-free / multi-policy / non-smoker / tenure.
  6. Options > quote different levels of protection, deductibles / explain differences and limitations.
  7. Coverage Unavailable > explain why – unable to access = option to get coverage elsewhere.

Policy Wordings
FIRE POLICY
    Basic Fire Policy    Foundation perils for personal and commercial coverages.
      1. Fire.
      2. Lightning.
      3. Explosion of natural, coal or manufactured gas.

    Additional Perils    Many perils subject to limitations and exclusions:
  1. Explosion > broader coverage.
  2. Falling Object.
  3. Impact > aircraft, spacecraft, land vehicle unless owned by insured.
  4. Lightning > broader coverage.
  5. Riot.
  6. Water Escape.
  7. Rupture > plumbing, heating, A/C systems, water heater.
  8. Freezing > plumbing, heating, A/C systems, household appliances.
  9. Smoke > excluding smoke from a fireplace.
  10. Vandalism or Malicious Acts.
  11. Windstorm or Hail > damage to certain property is excluded.

PERSONAL LINES PACKAGE POLICY        Extensions based on ownership / occupancy:
  1. Package Approach > combine property / crime / liability insurance.
  2. Standard Wordings > IBC – Homeowners / Tenants (Renters) / Condominium.
        Comprehensive            Broad                Basic (Standard)

    Buildings        All Risks (exclusions list)        All Risks (exclusions list)        Named Perils
    Contents        All Risks (exclusions list)        Named Perils (+ Theft)        Named Perils

  1. Aggregate Limit = Dwelling + Detached Private Structures + Contents + A.L.E.
  2. Exclusions:        1) Covered Elsewhere > property – automobile / aircraft / perils.
2) Uninsurable Perils > criminal acts / faulty work / war / wear and tear.
3) Extraordinary Exposure > earth movement / flood.

  1. Extensions > by-laws / earthquake / flood / sewer back-up – higher deductibles.
  2. Hobbies / Interests > small business / snowmobiles / watercraft.
  3. Freezing > heating season - absent > 4 days = daily inspection / water shut off, drained.

SPECIAL LIMITS    Insurer imposes $ limits on losses to property inherently attractive to crime:
    a) All Types of Loss:        Bicycles                    Money, Securities, Bullion
Business Property                Sports Cards
Computer Hardware / Software        Watercraft
Garden Type Tractors

    b) Theft Only:        Jewellery, watches, gems, fur / fur-trimmed garments    $2,000                                    Numismatic property – coin collections        $   200
                Manuscripts, philatelic property – stamps, collections    $1,000

REPLACEMENT COST    No deduction for depreciation subject to certain conditions:
    1. Dwelling > same  - site, occupancy, quality of materials / reasonable time after loss.
    2. Guaranteed        Full cost to replace or rebuild even above the limit of insurance.
1) Amount Insured > 100% of replacement cost at last valuation.
2) Insurer Notified > within 90 days of starting improvement / extension / renovation.
3) Increased Costs > not due to operation of a by-law.

    1. Personal Property > repaired or replaced within a reasonable time (1 year).
    2. Ineligible > electronic media / improperly used or cared for / irreplaceable / records.

ACTUAL CASH VALUE (ACV)    Cost of repair / replacement minus depreciation.
  1. Factors > age / condition / obsolescence / type of property / wear and tear.
  2. Calculation > replacement cost less % per year based on above factors.
  3. Cash Settlement > basis of settlement automatically reverts to ACV.
  4. Insured > must understand rights and obligations in event of a loss.

VALUATION - BUILDING        Dwelling only, not mortgage outstanding or resale value.
  1. Actual Cost > repair or replace with like kind and quality on current site.
  2. Policy Limit > determined by valuation process / subject to client approval.
  3. Valuation Guides > materials / structure / heating / features / quality of construction.
  4. Uncertainty > recommend client arrange independent professional appraisal.

VALUATION - CONTENTS    Standard limits (% of dwelling) may be inadequate due to:
  1. Inventory > client surprised by replacement value of personal belongings.
  2. Special Limits > reminder of items that need added cover – bicycles / jewellery.

TENANTS’        a) Covers > personal property (contents)  / A.L.E. / improvements.
            b) Forms > name perils and comprehensive (all-risks).
            c) Limits > inventory – add replacement cost per item = total required.

CONDOMINIUMS        Shared Ownership > individual purchaser owns % of building (strata).
  1. Types > apartment / multi-family / single family / townhouse.
  2. Corporation > owns, insures - building / common elements (foyer, hallway).
  3. Unit Owner > cube of space inside - floor / walls / ceiling / improvements.
  4. Common Elements > elevator / entrance / hall / recreation facilities.
  5. Owner Insures > own unit / personal property / improvements / betterments.
  6. Special Coverages:
1) Contingent    Covers owner’s unit against deficiency (limits / perils) in corporation’s policy.
        2) Loss Assessment        Covers unit owner’s share of assessment for damage to
common elements of condominium.

CO-OPERATIVES        Collective Ownership > member owns shares / leases their own unit.
  1. Non-Profit > members pay only monthly “housing charge”.
  2. Co-operative > owns, insures - building.
  3. Member > owns, insures - personal property (tenants’ / special wordings).
  4. Review Property Documents > determine type of entity as building owner.



MOBILE HOMES        Unique Category > used as principal residence / cottage / RV.
  1. Definition > factory built on own chassis / towed to site where used or kept.
  2. Placement > up on blocks / permanently attached to foundation / wheels, hitch attached.
  3. Tie Downs > heavy straps over unit fasten to foundations = better windstorm resistance.
  4. Building > dwelling / built-in equipment, furnishings / fixtures / outbuildings / tie-downs.
  5. Challenges > appliances part of building / high depreciation rate – over 16 years.
  6. Extension > emergency removal expense – moving cost to protect from insured peril.
  7. Moving > includes period of time levellers removed / utilities disconnected.
  8. Quebec > no separate policy form = amendments to basic homeowners wording.
Exclusions:     1) Conversion, embezzlement or secretion by any possessor.
2) Moving home unless emergency - protect from insured peril (fire).

Additional Personal Lines Coverages    Clients need additional insurance for items limited in coverage.

PERSONAL ARTICLES FLOATER    Offers more complete protection for special limits items:
  1. All Risks > direct, full or partial loss or damage / subject to exclusions.
  2. Restricted Items > coins / fine arts / furs / jewellery / stamps.
  3. Complete Description > ID subject matter - details / year / make / model / serial number.
  4. Appraisal > within prior two years / certified appraiser / photographs.
  5. Valued Basis > insured and insurer agree on value of item before it is insured.
  6. Collections > blanket basis – single limit, maximum per item / per item – individual limits.
  7. Blanket Basis > confirm maximum per item is adequate to cover most valuable item.
  8. Regular Updates > new appraisals every three to five years.
  9. Newly Acquired > same class covered for % of limit if insurer notified within 30 days.
  10. Territory > worldwide.
  11. Exclusions > birds / intentional acts of insured / nuclear / vermin / war / wear and tear.
  12. Property Excluded > illegally acquired / lawfully seized / instruments played for fee.

WATERCRAFT    Regular policies cover named perils, liability - low limits / under specified sizes.
Outboard Motor and Boat Coverage   

  1. Physical Damage > collision while afloat ($500).
  2. Liability > extended from property policy / based on maximum horsepower.
  3. Wordings > vary with insurer.
  4. Forms > named perils / all-risks.
  5. Valued Basis > agreed to before items insured.
  6. Schedule > limit per item - boat / motor / trailer / equipment (blanket basis).
  7. Exclusions:        1) Business Use > renting or chartering to others.
2) While being refinished, renovated or repaired.
3) Racing.

Yacht Policy        Larger Boats > inboard motorboats or sailboats:

    1. Covers > physical damage / liability arising from ownership, maintenance, use.
    2. Forms > named perils / all-risks.
    3. Excluded Perils > capture / freezing / nuclear / strikes / war.
    4. Excluded Property > machinery / rigging / rudders / sails / shafts / spars.
    5. Replacement Cost > total loss – valued basis / partial loss – cost of repairs.
    6. Collision Damage Liability > includes damage to other vessels.
    7. Legal Liability > BI/PD to others unless property in CCC / waterskiing / towing.
    8. Extensions > remove vessel wrecked in navigation channel / medical payments.
    9. Warranties > navigation – use within specified area / lay-up – not using in winter.

SECONDARY LOCATIONS    Home away from home or revenue property:
1) Cottage / Seasonal        a) Extension > added to property policy.
                b) IBC Form > named perils includes burglary.
                c) Exclusions > glass breakage / snow or ice load / theft / VMA.
                d) Endorsements > excluded perils added for extra premium.
                e) Vacancy > if longer than usual request wording amendment.
                f) Outbuildings / Fences > included in limit of insurance.
                g) Distribution Clause > proportionate based on ratio of values.
BURGLARY    The unlawful removal of property from premises involving visible signs of forcible entry.
THEFT    The wrongful taking of property of another. It is a broad term including holdup, larceny, pick-pocketing and robbery.

2) Residence            a) Features Match Primary > newer / year round / protected.
                b) Broader Coverage > than seasonal dwelling form.

3) Rental Property        Restricted Coverage > not owner occupied.

  1. Forms > fire and additional perils / all-risks may be offered.
  2. Minimum Deductibles > higher than principal residence.
  3. Commercial Risk > more than four to six units depending on insurer.
  4. Tenants Insurance Required > legal liability for damage to premises in CCC.
  5. Business Interruption (BI)         1) Indirect Loss > rental income from insured peril.
2) Limit > anticipated annual rental income.

FARMS    Dwelling + business exposures = specified series of wordings:
  1. Dwelling / Contents > section similar to homeowner forms.
  2. Business > section similar to commercial risks.
  3. Floaters > equipment / grain / livestock / machinery / produce / outbuildings.
Deferred Payment Clause            1) Building Damage > 2/3 of value from insured peril.
                    2) Insurer Pays > 50% of assessed damages.
                    3) Rebuild > > 9 months / 200’ of site = balance + interest.
                    4) Don’t Rebuild > insured accepts 50% as settlement.

  1. Equipment / Machinery > all-risks - subject to exclusions / anywhere in Canada and U.S.
  2. Livestock > named perils - + theft / all-risks - subject to exclusions / limit per animal.
  3. Crops > written by government or private insurers.

COMMERCIAL POLICIES        Broadly similar insurance requirements:
  1. Property > building / fixtures / fittings / tenants’ improvements.
  2. Peripheral > automobile / business interruption / crime / liability.
  3. Wordings > minimum perils – FLE + variations on IBC standard = insurer versions.
  4. Named Perils > excludes crime and water damage.
  5. All Risks > adds burglary (crime) and water damage.
  6. Co-insurance > insured penalized by amount insured lower than specified % of value.
  7. Basis of Settlement > insured’s option - ACV or replacement cost.
  8. Package Policies     Combine > business interruption + crime + liability + property:
    1. Retail > business interruption / contents / crime / glass / liability + building / B&M.
    2. Office > A-R / contents / EDP – soft, hard ware / extra expense / liability / money.
    3. Contractors > A-R / builders / contents / equipment / liability / valuable papers.

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